SHIPPING & RETURN POLICY
We offer following Shipping Method for shipping
USPS( United Postal Service)( P O BOX Allowed)
- Express Mail Air (1-2 business Days)
- Priority Mail (2-3 Business Days)
- Standard Mail (3-10 Business Days)
- Parcel Post (3-8 Business Days)
UPS (United Postal Service) - a PO Box is Not Allowed
- Ground (2-8 Business days)
- Next Day Air Saver (1 Business day by Evening)
- Next Day Air (1 Business Day by Noon)
- 2nd Day (2 Business Days)
ORDER PROCESSING TIME
Depending on the day and time of your order you place, your order will ship as specified below.
- If you have place an order between Monday 5pm (EST) to Thursday before 5pm (EST) it will shipped before end of next day.
- If you have place an order between Thursday 5 pm (EST) to Sunday 11 am (EST) will only ship by end of Monday.
- If you have placed an order between Sunday 11 am (EST) to Monday 5pm(EST) will be ship by end of Tuesday.
IF YOU DID NOT RECEIVE YOUR PACKAGE
If tracking detail shows that package is delivered and you did not received it please contact the delivery company for missing package. We are not responsible for stolen package.
DAMAGED OR MISSING ITEM IN PACKAGE
If tracking detail shows that your package was damaged and it will return to sender. Please contact us ASAP by email or phone with your order number and tracking detail so we can send you another package ASAP
If you receive damaged or missing items, please take a photo of box with all item inside and also photos of all damaged items. We will file a claim with shipping company in behalf of you. We will refund you for the damaged item. Sometime we short shipped items, in this case you will see on the packaging list the actual shipped quantity. We will refund you for short shipped items in 1-5 business days.
IF TRACKING DETAIL DOES NOT SHOW ANY MOVEMENT.
All USPS Tracking number only shows progress after 12-24 hours. Some time it can take up to 5 days for standard mail to show any progress. If you think that your item is lost in transit please let us know ASAP. We will send you another package for any lost package in transit.
Please track your package and if you don’t see any progress in delivery in 5 business days contact us ASAP. We are not responsible for any lost package in transit after 10 days of shipping date.
CHANGE OF SHIPPING METHOD.
Some time we do change from UPS ground to USPS priority shipping so customer get their package quicker. If you do not want to substitute the shipping, please make a note on the final page of check out comment section as follows “DO NOT SUBSTITUTE THE SHIPPING. I WANT UPS SHIPPING ONLY NO USPS”
IF ADDRESS IS ONLY PO BOX
All free delivery and UPS delivery need street address. We cannot ship UPS Package to PO Box. If you have only a PO BOX address, then please choose USPS delivery Method Only.
BILLING AND SHIPPING ADDRESS IS DIFFERENT.
If your billing and shipping address is different we may hold your package or even cancel the order if we think that your credit card has been compromised. If you use PAYPAL this will not apply to you. We will Contact you by phone if we are canceling your order.
WRONG ADDRESS / RETURN PACKAGE BY SHIPPING COMPANY
If you have entered the wrong address and the package gets returned to us, then we will refund the order minus the shipping cost. We do not reship any return order due to wrong address or orders refused by the customer. If you still need the order than you need to place a NEW order again with right information. We do not change any address without consulting the customer. If you have place an order and you have realize that you have entered the wrong address just send us an e-mail with the correct address and we will change it for you if your package is not shipped.
VERY IMPORTANT MEDICINE OR LIFE SUPPORTING SUPPLIES.
We highly advice you to get very urgent items at your local pharmacy because we do not have any control over lost or delayed shipments by the carriers.
RETURN, REFUNDS, CANCELLING ORDER AND RESTOCKING FEES
- You must get a RMA number for all return items. For RMA number please email us on firstname.lastname@example.org with your order number, Name and reason for return and we will send you RMA number and return shipping address on your email within 24 hours (Mon-Fri)
- You may return product with 10 days of receipt if it is Not Used , Unopened and Returnable product
- If you are returning item and it was our mistake you will get 100% Refund of the order including shipping. We will send you return instruction for return. Please contact us by email.
- If you returning an item for any reason you will be charged 25% of product cost as a restocking fees plus shipping. Rest of the amount will be refunded to you in 2-7 business days.
- All item has to be unopened and in original package for refund. If we find item were used or open we won’t refund you for that item.
- Some item are not returnable such as Food Item, Under Garments, Medical Furniture, Special orders, Cold item product which need ice – packs.
- Please NOTE that the Items UPC code is unique to each product. Manufacturers will update the packaging design of their products. It is very important to realize that as long as the UPC code on the product is the same as that on our Web site (even if the product picture is different on our Web Site), it is considered by the manufacturer as the same product. We will still accept the returns for this product without restocking fee but we minus the shipping for all returning product.